PRIVACY POLICY

1. Introduction This Privacy Policy outlines the rules regarding the processing and protection of personal data by Muses Kalkan within the scope of the services it provides. Muses Kalkan is committed to safeguarding the privacy and security of your personal information in accordance with applicable laws and regulations. By using our website or making a reservation, you accept the terms outlined in this Privacy Policy.

2. Personal Data Collected and Processing Purposes Muses Kalkan collects and processes personal data to enhance services, ensure customer satisfaction, and fulfill legal obligations.

Personal Data Collected:

• Identity Information: Name, surname, ID/passport details

• Contact Information: Phone number, email address

• Address Information: Necessary for invoicing and reservations

• Financial Information: Payment and billing records

• Technical Information: IP address, cookies, browser, and device details

Processing Purposes:

• Managing Villa Reservations

• Processing payments and issuing invoices

• Reporting required by law enforcement agencies

• Conducting customer service and communication activities

• Improving customer experience through analysis and feedback

• Notifying customers about promotions and special offers (with their consent)

• Ensuring the security of our property and legal compliance Muses Kalkan strictly processes personal data in accordance with applicable data protection laws.

3. Methods of Data Collection and Legal Basis Personal data is collected through:

• Our website (online reservation and contact forms)

• Telephone and email communications

• Guest registration forms completed at check-in

• Social media interactions

• Cookies and other digital tracking technologies The processing of personal data is conducted in accordance with the legal bases stated in data protection laws.

4. Data Sharing with Third Parties Personal data is shared only under the following conditions:

• Legal Obligations: Data may be shared with law enforcement agencies, such as the gendarmerie, as required by law.

• Payment Transactions: Financial data is shared only with banks and payment service providers.

• Service Providers: Anonymous data may be shared for website analytics or digital marketing purposes. Muses Kalkan does not sell or share personal data for commercial purposes with third parties.

5. Data Retention Period Personal data is securely stored for 5 years in compliance with legal obligations. After this period, the data is either deleted or anonymized to ensure continued privacy protection.

6. Data Security Measures Muses Kalkan takes technical and administrative precautions to protect personal data against unauthorized access, loss, or misuse.

Security Measures:

• SSL encryption for data transmission

• Secure storage environments for sensitive data

• Access control systems to prevent unauthorized access

• Regular security audits to detect and mitigate potential risks Although Muses Kalkan implements strict security measures, data transmission over the internet is never entirely risk-free. Therefore, we encourage users to take precautions such as using strong passwords and avoiding sharing personal information with unauthorized individuals.

7. User Rights and Request Methods Under data protection laws, users have the right to:

• Request confirmation of whether their personal data is being processed

• Request details on how their data is processed

• Learn the purpose of data processing and whether it is used appropriately

• Know the third parties to whom personal data is transferred

• Request corrections if their data is incomplete or inaccurate

• Request deletion or anonymization of their personal data

• Object to the use of personal data in automated decision-making processes

• Seek compensation for damage caused by unlawful data processing Users can submit their requests via email (staywithmuses@gmail.com) or by contacting +90 540 687 37 00.

8. Cookie Policy Our website uses cookies to enhance user experience, perform statistical analysis, and optimize services. Cookies are small data files stored in the user's browser.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality

• Analytical Cookies: Collect statistical data on website usage

• Marketing Cookies: Help deliver personalized promotions and advertisements

Managing Cookies: Users can disable cookies or adjust their preferences through browser settings. However, some features of the website may not function properly if cookies are disabled.

9. Updates to the Privacy Policy Muses Kalkan may update this Privacy Policy in accordance with legal regulations and company policies. Updated versions will be published on our website and will take effect immediately.

By using our website or services, you agree to the collection and processing of your personal data as described in this Privacy Policy. At Muses Kalkan, we prioritize the protection of your personal data. For any questions or concerns, feel free to contact us.