PERSONAL DATA PROTECTION AND PROCESSING POLICY (KVKK)

1. INTRODUCTION

This Personal Data Protection and Processing Policy has been prepared by Muses Kalkan in accordance with applicable laws and regulations to inform our customers and guests about the collection, processing, and protection of their personal data. Muses Kalkan is committed to ensuring that all personal data is processed securely and transparently.

By using our services or making a reservation, you acknowledge and accept the terms of this policy.

2. PERSONAL DATA COLLECTED AND PURPOSE OF PROCESSING

Muses Kalkan collects and processes personal data to fulfill legal obligations, improve service quality, and enhance customer experience.

Types of Personal Data Collected:

•Identity Information: Name, surname, identity/passport details

•Contact Information: Phone number, email address

•Address Details: Required for reservation and invoicing

•Financial Information: Payment and billing details

•Reservation and Stay Details: Check-in and check-out dates, villa preferences

•Legal and Security Information: Data collected for compliance with government regulations

Purpose of Processing:

•Managing reservation processes

•Complying with legal obligations such as law enforcement notifications (e.g., gendarmerie reporting)

•Conducting payment transactions and issuing invoices

•Maintaining customer service and communication records

•Conducting marketing and promotional activities (only with customer consent)

•Ensuring security and preventing fraud

Muses Kalkan processes personal data in compliance with data protection regulations and solely for legitimate purposes.

3. METHODS OF DATA COLLECTION AND LEGAL BASIS

Personal data is collected through:

•Online reservation forms

•Telephone and email communications

•Registration at check-in

•Cookies and tracking technologies on our website

The processing of personal data is conducted based on:

•Explicit customer consent

•Legal obligations

•Performance of the service contract

•Legitimate business interests

4. SHARING PERSONAL DATA WITH THIRD PARTIES

Muses Kalkan does not share personal data with third parties except under the following conditions:

•Legal Requirements: Data may be shared with law enforcement agencies such as the gendarmerie when required by law.

•Payment Processing: Payment information is shared only with financial institutions to facilitate transactions.

•Service Providers: Limited and necessary data may be shared with IT service providers for website and reservation system maintenance.

•Marketing Partners: Data may be shared with marketing service providers, but only if customers have been given explicit consent.

5. RETENTION PERIOD FOR PERSONAL DATA

Personal data is securely stored for 5 years in compliance with legal obligations. After this period, the data is permanently deleted or anonymized unless further retention is legally required.

6. PERSONAL DATA SECURITY MEASURES

Muses Kalkan takes all necessary technical and administrative measures to prevent unauthorized access, data loss, or misuse.

Security measures include:

•SSL encryption for secure data transmission

•Restricted access to personal data, limited to authorized personnel

•Regular data security audits and compliance checks

•Secure storage of physical and digital data

However, despite our security measures, we remind customers that complete security of internet-based data transmission cannot be guaranteed.

7. CUSTOMER RIGHTS UNDER DATA PROTECTION LAWS

According to data protection laws, customers have the following rights:

•To learn whether their personal data is processed

•To request information regarding the processing of their data

•To know the purpose of processing and whether it is used appropriately

•To learn about third parties with whom data is shared

•To request correction of inaccurate or incomplete personal data

•To request deletion or anonymization of personal data

•To object to automated data processing and profiling

•To claim compensation for damage caused by unlawful data processing

Customers can exercise these rights by contacting staywithmuses@gmail.com or calling +90 540 687 37 00.

8. UPDATES TO THIS POLICY

Muses Kalkan may update this policy in compliance with legal requirements and operational needs. The most recent version will always be available on our website.

By using our services, customers acknowledge and agree to the terms outlined in this Personal Data Protection and Processing Policy.

For further inquiries, please contact us at any time.